| 1 | Service organization, Concept of sustainability, Waste management, Environmentally friendly practices. | 1 |
| 2 | In-house job descriptions. | 1 |
| 3 | Business plan. | 1 |
| 4 | Determination of vehicle, equipment and supplies needs. | 1 |
| 5 | Spare parts control. | 1 |
| 6 | Part specifications and standards. | 1 |
| 7 | Order and requirement form. | 1 |
| 8 | Spare parts catalogs, determination of supplier companies. | 1 |
| 9 | Stock control. | 1 |
| 10 | Stock control programs. | 1 |
| 11 | Cost calculation and pricing. | 1 |
| 12 | Document recording systems. | 1 |
| 13 | Reporting. | 1 |
| 14 | Archiving. | 1 |