| 1 | To define and explain basic quality concepts, the historical development of quality, its dimensions, and elements. |
| 2 | To evaluate the contributions of quality pioneers (gurus) to quality management and illustrate them with examples. |
| 3 | To explain the fundamental concepts and components of quality management systems and interpret the relationships among system elements. |
| 4 | To explain the key principles of quality management systems and apply them in various contexts. |
| 5 | To compare quality management approaches (such as ISO 9001, TQM, etc.) and assess their applicability in different sectors |