| 1 | The concept of quality |
| 2 | Quality concept, and Standards and standardization |
| 3 | The importance of the standard manufacturing and service sectors |
| 4 | Management quality and standards |
| 5 | environmental standards |
| 6 | Quality management system models |
| 7 | strategic management |
| 8 | participate in the management |
| 9 | Process management system |
| 10 | Resource management system |
| 11 | EFQM excellence model |